Refund and Returns Policy
Effective Date: January 3, 2025

At CloudPariz, we strive to provide the highest quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to assist you. This policy outlines the conditions and procedures for processing returns and refunds.

1. Eligibility for Returns

We accept returns for items that meet the following criteria:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns must be initiated within 30 days of the delivery date.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns or refunds, including:

  • Personalized or custom-made items.
  • Perishable goods, such as food or flowers.
  • Clearance or final-sale items.
  • Opened or used hygiene-related products.

If you are unsure about an item’s eligibility, please contact us before initiating a return.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Refunds will be issued to your original payment method within 7-10 business days.
  • Partial Refunds: May be granted for items not in their original condition or missing parts due to customer handling.

Shipping costs are non-refundable unless the return is due to an error or defect on our part.

4. Exchanges

We are happy to exchange items for a different size, color, or variation, subject to availability.

  • Exchanges must meet the same eligibility criteria as returns.
  • Please contact us to confirm product availability before initiating an exchange request.

5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure the safe delivery of your return.

Return items should be sent to:
CloudPariz Returns Department
1202 Peggy Ln, Kennedale, Texas

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Provide the following:

  • A detailed description of the issue.
  • Photos of the damaged item and packaging.

We will resolve the issue promptly by offering a replacement, exchange, or refund as appropriate.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

Thank you for choosing CloudPariz. We are committed to ensuring your satisfaction with every purchase and making the return process as smooth as possible.